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Company Policies
In order to maintain
our low prices and high quality products and service, please support us on the following terms, conditions, caveats and small print...
All
sales submitted online enter our system and are processed immediately.
Therefore, any cancellation, changes or additions after order placement may be charged a fee for
work done.
All custom lanyard orders will be filled as follows:
1. You call with size, colors (PMS, if known) and text
(or logo) to be printed.
We will also need to know attachment type and whether or
not a breakaway is necessary.
Breakaway attachments are attached at the back of the
neck.
Lanyard length is measured from the attachment, around
the neck, back to the attachment.
Lengths may vary 1.5-2 inches from requested length.
2. Billing and shipping information is gathered
3. A proof is sent via e-mail for your approval, the
faster you approve, the faster we can print
4. Once proof is approved, we begin production
5. If you need actual preproduction samples, we can make
a few for $50.00 before running the batch
6. Products range from 10-15 days to produce
Artwork...If
you do not have proper artwork, we will ask your authorization to create
artwork for you. The fee begins at $35.00 per hour. Level of
difficulty determines charges. Once artwork is created, we will
e-mail you copies of it.
Return Policy
Stock Items: Items that do not require
specific artwork or special production.
All stock items may be returned within 30
days, but must be returned in the original packaging. A 25% restocking fee
to these items. The customer is responsible for all shipping charges.
Stock items of the same value may be exchanged at no charge (i.e., color
exchange) with the customer paying all exchanging freight charges.
Custom Items:
Custom orders are those that have an imprint
(printed, engraved, embroidered, or woven) personalized to the customer’s
preference.
Custom products cannot be returned, except
in the case of product defect or evident error in our production. In the
event of a production error, we will need the product shipped back to us
before we can proceed with corrected the order.
First
time orders require set-up fees. All first time orders will be given an
invoice name and/or number which must be used on reorders for exact
matching. If no order number is provided, your order will be treated
as a new account and may incur set-up fees. Please
do not be surprised if you only order 1 nametag and it totals $20.00 or
$25.00. One nametag stills incurs a set-up charge and shipping
expenses. In order to keep your cost per tag down, it is better to
order in groups.
Our
price breaks usually fall at 100, 500, 1000, 5000, 10.000 and 25,000.
We reserve the right to refuse service to any person or company
at any time.
Credit
Card payment is required to process order
unless other arrangements have been made. Other arrangements are PO
Numbers, Government Issue Orders, etc. We
accept Visa, MasterCard, American Express.
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